Customer Service

Shipping & Delivery

For orders under DKK 1100 excl . VAT will a shipping fee of DKK 50 be added.

Orders above DKK 1100, - excl . VAT will be delivered free of shipping fee in the Nordic region.

Orders will be shipped on Tuesday and Friday and normally received within 1-2 working days after dispatch.

Your order will be sent by Post Danmark/PostNord. You will receive a tracking number so you can follow the package on the Post Danmark website when the goods are sent.

Cookie & Privacy Policy
Introduction

When you visit our website, information about you that is used to customize and improve our content and to increase the value of the ads that appear on the page. If you do not want the collected information, you should delete your cookies and refrain from further use of the website. Below we have elaborated what information is collected, their purpose and which third parties have access to them.

Cookies

The site uses "cookies ", which is a text file stored on your computer , mobile electricity . corresponding with the aim to recognize it, remember settings, perform statistics and target ads. Cookies can not contain malicious code such as virus. If you delete or block cookies, ads could be less relevant to you and become more frequent . You can also run the risk that the site is not functioning optimally and that there is content you can not get access to.

Personal information

Generally

Personal data is any kind of information that to some extent can be attributed to you. When using our website we collect and process a variety of such information. It happens, for example. at normal temperature. approach of content if you subscribe to our newsletter, participate in contests or surveys, register as a user or subscriber, other uses of services or making purchases via the website. We collect and process typically the following types of information: A unique ID and technical information on your computer, tablet or mobile phone, your IP number, location and what pages you click ( interests). To the extent you give explicit consent and even enter the information processed also: Name, phone number, email address and payment information. It will typically be in the creation of login or purchase. Security

We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted , published , lost , impaired or unauthorized disclosure , abuse or other processing in violation of the law . Purpose The information is used to identify you as a user and show you the ads that will be most likely to be relevant for you to register your purchases and payments , and to provide the services you have requested, e.g. to send a newsletter. In addition, we use the information to optimize our services and content.

Retention period

The information is stored in the time allowed by law, and we will delete them when they are no longer needed. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted. Disclosure of information Data about your use of the website which ads you receive and, if necessary . click , geographic location , gender and age segments, etc. disclosed to third parties to the extent this information is known. You can see which third parties involved, in the section on "Cookies " above. The information used to target advertising.

We use a number of additional third parties for storage and processing of data. These deals solely with information on our behalf and may not use it for their own purposes. Disclosure of personal information such as name and e-mail, etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information sufficient protection. Insight and complaints You have the right to know what personal information we process about you. You can also, at any time object to the use of information. You can also revoke your consent to being treated information about you. If the data processed about you is wrong you have the right that they be corrected or erased. Publisher The website is owned and published by: Unigroup ApS, Diplomvej 373, DK-2800 Lyngby, Denmark, Phone: 70222818, e-mail; info@unigroup.dk

Complaints, Returns & Crediting
Complaints
If there has arisen shortages or damage to goods during transportation, the recipient must immediately complain to the carrier and inform the supplier of the damage.
Returns
Returns can only be changed after consultation with the supplier. Returns must be accompanied by reference to correspondence regarding. signed return agreement.
Crediting
Crediting shall only take place if there is an agreement and if item is unused and undamaged and in original packaging and undamaged. When returning after 30 days from the billing date may kredittering not take place. If the supplier has wrongly delivered or delivered defective products, the supplier shall bear all costs and forthwith error.
Warranty

Warranty applies 12 months from date of invoice. Terms not listed here must be confirmed in writing by both customer and Unigroup ApS

Time of Purchase, Time of Payment & Prices

Time of Purchase

Purchase of unigroup.dk is the time when you have approved your order and completed your payment.

Time of Payment

Time of Payment on unigroup.dk a the time when we ship the item, and where we draw the money from your credit card. In the context of the lots is pulled, only the amount corresponding to the actual delivery. If it turns out that we are against all expectations can not deliver all or part of your order, you only pay for the actual delivery.

Prices

All prices are excl. VAT. Reservations are taken for misprints.

Updating Account Information

Manage key settings in your account. Update the contact information, billing information and delivery addresses or change your password.